Taylor Swift Australian Fans Struggle with Official Ticket Reseller

Australian Taylor Swift Fans Struggle with Official Ticket Reseller
Australian fans are frustrated with the resale process for Taylor Swift’s upcoming tour, but Ticketek says there is no issue.

Disgruntled Australian Taylor Swift fans claim Ticketek Marketplace has been closed for over three weeks now, with the official reseller “ghosting” them – but Ticketek has assured Tone Deaf their customer service team is working around the clock to assist genuine fans buy and resell their tickets.

One fan took to TikTok over the weekend to share a series of videos outlining her frustration with the ticket merchant’s reselling facility.

“A lot of you may not be aware of this, but the Ticketek Marketplace to resell Taylor Swift tickets to the upcoming tour that starts in, like, five weeks has been shut down for between three and four weeks now,” Katie Buttnett (@katie_buttnett) said. “Ticketek closed down the marketplace without communicating why – the common belief is that there was some exploitation happening by hackers, but there has been no statement; there’s been no communication.”

“Ticketek has banned any other method of resale,” she continued in another video. “Which means that if we privately sell our tickets, even if it’s not for a profit (and) we’re selling it for how much we paid or we’re selling it for less – so not scalping, just genuinely trying to make these tickets go into the hands of people that want to use them – Ticketek have banned that, and if they catch wind of that they have the right, in their terms and conditions, that they can terminate all of your tickets.”

For fans trying to avoid this, Buttnett said, ongoing issues with marketplace are proving frustrating.

In Buttnett’s case, she had a “mishap” with bookings and now has a night of concert tickets available for which she can’t afford the flights and accommodation required to attend, and said she has been trying to resell the tickets since New Year’s Eve.